Terms and Conditions

Terms and Conditions

 

READ THESE CONDITIONS CAREFULLY

 

1. INTRODUCTION

These General Conditions will expressly regulate the relationships arising between Indicom Europa 2015 sl (Company owner of the commercial brand Ulller) with registered office at Calle Zurbano 41, Bajo izquierda 28010, Madrid and with CIF ESB87341327 and third parties (hereinafter, "Users") who register as users and/or purchase products through the online store of the official website of Uller (http://www.ullerco.com, hereinafter the "Store").

 

2. USER OBLIGATIONS

2.1 The User is generally obliged to use the Store, to purchase the Products, and to use each of the Store's services diligently, in accordance with the law, morality, public order, and the provisions of these General Conditions, and must also refrain from using them in any way that may prevent, damage, or deteriorate the normal operation and enjoyment of the Store by the Users or that could harm or cause damage to the property and rights of Ulller, its suppliers, Users, or generally any third party.

 

3. PRODUCTS AND PRICES

3.1 Ulller reserves the right to decide, at any given time, the Products offered to Users through the Store. In particular, it may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products will be governed by the provisions of these General Conditions. Likewise, it reserves the right to cease providing or facilitating access and use at any time and without prior notice of any of the different types of Products offered in the Store.

 

3.2 The Products included in the Store will correspond as faithfully as possible, within the limits of web display technology, to the Products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in Euros and do not include VAT, unless otherwise indicated.

 

4. PROCEDURE AND METHOD OF PAYMENT FOR PRODUCTS

4.1 Within a maximum period of twenty-four (24) hours, Ulller will send an email to the User, confirming the purchase. This email will assign a purchase reference code and detail the Product's features, its price, shipping costs, and the information of the different options to make the payment for the Products to Ulller.

 

4.2 The User who purchases a product through the Store must make the payment using the payment systems specifically detailed in the Store.

 

4.3          Indicom Europa 2015 sl will archive the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made. The contract will be made in the Spanish language.

 

4.4 The order confirmation sent by Ulller is not valid as an invoice, only as a proof of purchase. The corresponding invoice will be sent along with the Product.

 

5.            RIGHT OF WITHDRAWAL

5.1 The user has a right of withdrawal by which they may contact Ulller via email at the following address: contacto @ ullerco.com and withdraw from the purchase within a period not exceeding 30 business days, counted from the receipt of the Product. The Product must be sent along with the duly completed return form and a copy of the delivery note or invoice, duly completed, with the direct cost of returning the Product borne by the User-buyer. This return will be made in accordance with the instructions that Ulller provides to the User in response to their notification of the exercise of withdrawal. The User must return the Product within a maximum period of 30 days from when Ulller indicates the method of return.

 

5.2 Withdrawal entails the refund of the amount paid. For this, the customer must indicate on the return form the number and the holder of the credit card to which Ulller must make the refund. The deadline for this refund will be as established by law.

 

5.3 The right of withdrawal may not be exercised when the Product is not returned in its original packaging and when the Product is not in perfect condition.

 

6. CUSTOMER SERVICE

6.1 For any incident, claim, or exercise of their rights, the User may send an email to the address contacto @ Ulller.com.

 

7.            HOME DELIVERY SERVICE

7.1 The territorial scope of sales through the Store is exclusively for the territory of the European Union, so the delivery service will only be for that territory. Products purchased through the Store will be shipped to the delivery address indicated by the User once payment has been verified, with the maximum delivery time being thirty (30) days as established by default in the Law.

 

7.2 The delivery service of Ulller is carried out in collaboration with various logistics operators of recognized prestige. Orders will not be delivered to P.O. Boxes or to hotels or other non-permanent addresses.

 

7.3 The cost of shipping is not included in the price of the Products. At the time of purchasing the Product, the User will be informed of the exact shipping cost.

 

8. INTELLECTUAL AND INDUSTRIAL PROPERTY

8.1 The User acknowledges that all elements of the Store and each of the Products, the information and materials contained therein, the trademarks, the structure, selection, arrangement and presentation of their contents, and the computer programs used in connection with them, are protected by intellectual and industrial property rights of Ulller itself or third parties, and that the General Conditions do not grant them any rights regarding such industrial and intellectual property rights other than those specifically provided therein.

 

8.2 Unless authorized by Ulller or, where appropriate, by the third parties holding the corresponding rights, or unless legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow public access through any form of public communication to any of the elements referred to in the previous paragraph. The User must use the materials, elements, and information accessed through the use of the Store solely for their own needs, committing not to directly or indirectly engage in commercial exploitation of the materials, elements, and information obtained through them.

 

8.3 The User must refrain from circumventing or manipulating any technical devices established by Ulller or by third parties in the Store.

 

9.            DATA PROTECTION

9.1 In compliance with Law 15/99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as that derived from the transactions carried out, will be included and stored in a file for processing, owned by Ulller, unless you request its cancellation. The processing will be aimed at the development and execution of the sale, personalized attention to the products and services you acquire, and the improvement of such attention, as well as the promotion of products and services of Ulller and third-party companies linked to Ulller.

Likewise, you are informed that your data will be made available to associated companies for the indicated purposes.Ulller will handle this data with the utmost confidentiality, being the sole and exclusive recipient of it, and will not make transfers or communications to third parties beyond those indicated by current regulations.

The user expressly authorizes the sending, including through electronic means, by Ulller and by the aforementioned entities, of commercial communications and promotional offers and contests.         □ yes, I accept.

 

9.2 The User may exercise at any time the rights of access, rectification, opposition, or cancellation by contacting Ulller, via email addressed to contacto @ Ulller.com, attaching a copy of their N.I.F. or substitute identification document.

9.3. The responses marked with * in the registration form are mandatory. Failure to answer them will prevent the purchase of the selected products.

 

10. PASSWORDS

10.1 Ulller will provide the user who registers as such on the website with personal passwords. These passwords will be used to access the services provided through the Website. The user must keep the passwords under their exclusive responsibility in the strictest and absolute confidentiality, thus assuming any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the telematic access password to the services linked to the Website may be changed at any time by the user. The User agrees to immediately notify Ulller of any unauthorized use of their password, as well as any unauthorized third-party access to it.

 

11. COOKIES

11.1 Ulller uses cookies in order to improve its services, facilitate navigation, maintain security, verify the User's identity, facilitate access to personal preferences, and track their use of the Store. Cookies are files installed on the computer's hard drive or in the browser's memory in the folder preconfigured by the User's computer operating system to identify them.

 

11.2        If the User does not want a cookie to be installed on their hard drive, they must configure their Internet browsing program not to receive them. Likewise, the User may freely delete cookies. If the User decides to disable cookies, the quality and speed of the service may decrease and, in fact, they may lose access to some of the services offered in the Store.

 

12. APPLICABLE LAW AND JURISDICTION

These general conditions are governed by Spanish law. Any dispute arising from the interpretation or execution related to the validity, interpretation, compliance, or termination of this contract shall be submitted to the Jurisdiction and Competence of the Courts and Tribunals of the City of Madrid, waiving any jurisdiction that may correspond to the User, provided that the applicable law allows it.