Frequently Asked Questions (FAQ)

1. What products does Uller offer?

R: Uller offers a wide range of products for adventurers and nature lovers, including sunglasses, technical clothing, caps, and accessories designed to accompany you on all your outdoor adventures.

2. How can I find out my size for technical clothing?

Q: On each product page, you will find a detailed size guide. We recommend measuring yourself and comparing your measurements with our chart to ensure you choose the correct size.

3. Do you ship internationally?

R: Yes, Uller ships to several countries. Shipping costs vary depending on the destination. You can check the details and shipping rates in our shipping section.

4. How long does it take for my order to arrive?

R: The delivery time depends on the destination. Normally, orders are processed within 24-48 hours and the shipping time can vary from 3 to 7 business days for domestic destinations and from 7 to 14 business days for international shipments, and about 20 days outside Europe.

5. Can I return or exchange a product?

Q: Yes, we accept returns and exchanges within 30 days of receiving the order, provided that the products are in their original condition and with the tags intact. Please visit our return policy for more information.

6. How can I track my order?

R: Once your order has been shipped, you will receive an email with a tracking number. You can use this number on our website to track the status of your shipment.

7. What payment methods do you accept?

Q: We accept various payment methods, including credit/debit cards, and other local payments depending on the country. All payments are secure and encrypted for your peace of mind. We do not accept payments by bank transfer or Paypal.

8. How can I contact customer service?

R: If you have any questions or need assistance, you can contact us through our contact form on the website, send us an email, or call us directly. Our team will be happy to help you.

QUESTIONS AND ANSWERS ABOUT SHIPPING

1. Does Uller ship to my country?

Q: Yes, at Uller we are proud to offer shipping to all countries worldwide. Regardless of where you are, you can enjoy our products.

2. How much do international shipments cost?

R: Shipping costs vary depending on the destination and the weight of the package. You can see an estimate of the shipping costs when checking out in our online store.

3. How long do international shipments take?

R: The delivery time may vary depending on the destination country. Generally, international shipments can take between 7 and 21 business days, depending on customs and local delivery processes.

4. How can I track my international order?

R: Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment through our website or the carrier's.

5. Do I have to pay customs duties or import fees?

R: Customers are responsible for all customs duties and import fees that may apply in their country. These charges vary by country and are not included in the total cost of your order.

6. What happens if my international order does not arrive?

R: If your order does not arrive within the estimated time, please contact our customer service. We will track your shipment and provide you with a solution.

7. Can I change my shipping address after placing the order?

R: If you need to change your shipping address after placing the order, please contact our customer service as soon as possible. We will do our best to accommodate your request.

8. Which carriers do you use for international shipments?

R: We use a variety of trusted international carriers to ensure your order arrives safely and efficiently. The specific carrier may vary depending on the destination.

9. Do you offer express shipping options for international shipments?

R: Yes, we offer express shipping options for customers who need to receive their orders more quickly. The costs and delivery times for express shipping vary depending on the destination.

10. What should I do if I receive a damaged or incorrect product in an international shipment?

R: If you receive a damaged or incorrect product, please contact our customer service with photos of the product and details of the issue. We will provide you with a solution, which may include a replacement or refund.

Questions and Answers about Uller Ski Goggles

1. What features do Uller ski goggles have?

R: Our ski goggles offer 100% UV protection, anti-fog technology, and a wide peripheral view. They are designed with high-quality lenses to ensure clear and distortion-free visibility, as well as featuring a durable and comfortable frame.

2. Are ski goggles suitable for all types of weather conditions?

R: Yes, we have interchangeable lenses to adapt to different weather conditions, from sunny days to low light conditions. This allows skiers and snowboarders optimal visibility in any situation.

3. How do glasses prevent fogging?

R: The glasses feature an advanced ventilation system and an anti-fog treatment on the lenses, which helps prevent moisture buildup and keeps vision clear throughout the day.

4. Are ski goggles compatible with helmets?

R: Yes, our ski goggles are designed to be compatible with most helmets, ensuring a secure and comfortable fit.

5. How do you clean ski goggles?

R: It is recommended to clean the lenses with a soft, clean cloth. Avoid touching the inside of the lenses to prevent damaging the anti-fog coating. For persistent dirt, you can use warm water and clean gently.

6. What type of UV protection do they offer?

R: All our ski goggles offer 100% UV protection, shielding your eyes from harmful UVA and UVB rays.

7. Can the lenses of the glasses be changed?

R: Yes, many of our ski goggles feature an interchangeable lens system, allowing you to easily change them according to light and weather conditions.

8. Do you offer ski goggles for children?

R: Yes, we have a selection of ski goggles specially designed for children, with all the protection and comfort features of our adult goggles, but in sizes suitable for the younger ones.

9. Are there different colors and designs available?

Q: Yes, we offer a wide variety of colors and designs so you can find the style that best suits your personality and ski equipment.

10. How can I know which ski goggles model is right for me?

R: Consider the conditions in which you will ski most frequently, as well as your personal preferences regarding style and fit. Our customer service team will be happy to advise you to find the perfect model for your needs.

11. What do the lens categories mean in ski goggles?

R: The lens categories refer to the tint level of the lenses and how much light they transmit. The categories range from 0 to 4, with 0 for low light conditions and 4 for bright sunlight. This helps you choose the right lens according to the lighting conditions you will face.

12. How do I choose the right lens category for my skiing conditions?

R: If you mainly ski on sunny days, category 3 or 4 lenses are the most suitable. For cloudy or low-light days, opt for category 1 or 2 lenses. For those seeking versatility, photochromic lenses that adjust to light conditions are an excellent option.

13. What is the X-Polar lens technology of Uller?

R: X-Polar technology in our lenses guarantees ultra-clear vision with enhanced contrast and superior depth perception. This reduces eye strain and improves safety by allowing you to see the contours and obstacles in the snow more clearly.

14. How does X-Polar technology benefit skiers and snowboarders?

R: X-Polar technology significantly improves visibility in various lighting conditions, allowing skiers and snowboarders to react faster to changes in terrain and track conditions, thereby enhancing their performance and safety.

15. Do lenses with X-Polar technology offer UV protection?

R: Yes, all our lenses with X-Polar technology offer 100% UV protection, protecting your eyes from harmful sun rays while you enjoy your activity in the snow.

16. Can I use ski goggles with X-Polar technology on cloudy days?

R: Absolutely. Lenses with X-Polar technology are versatile and offer enhanced visibility on both sunny and cloudy days, thanks to their ability to improve contrast and clarity.

17. Are ski goggles with X-Polar technology more expensive than standard goggles?

R: X-Polar technology is an added value to our ski goggles, which may be reflected in the price. However, the investment is worth it for the significant improvement in visibility, comfort, and protection they offer.

18. Are X-Polar lenses impact resistant?

R: Yes, lenses with X-Polar technology are highly impact-resistant, making them safe for intense snow sports, protecting your eyes from possible damage.

19. Can X-Polar lenses be replaced with other categories of lenses?

Q: Yes, for selected models, we offer the option to change the X-Polar lenses for other lens categories to suit different lighting conditions and personal preferences.

20. Where can I find more information about X-Polar lens technology?

R: For more details about our X-Polar technology and how it can enhance your experience in the snow, visit our technology section on the website or contact our customer service team for personalized advice.

Questions and Answers about Clothing and Accessories from Uller

1. What materials are the T-shirts and sweatshirts from Uller made of?

R: Our t-shirts and sweatshirts are made from high-quality materials, such as 100% organic cotton and cotton-polyester blends, to ensure comfort, durability, and a lower environmental impact.

2. Are the poles from Uller suitable for outdoor activities?

R: Yes, our polos are designed for both style and functionality, using breathable and comfortable fabrics that make them perfect for a variety of outdoor activities.

3. How do I choose the right size for my Uller clothing?

R: On each product page, you will find a detailed size guide. We recommend measuring a similar garment that fits you well and comparing the measurements with our chart to choose the right size.

4. Are Uller caps and beanies adjustable?

R: Most of our caps have an adjustment system at the back, allowing them to fit different head sizes. Our hats are designed to fit most heads comfortably without the need for adjustments.

5. Are Uller belts one size fits all?

R: Our belts come in various sizes and we also offer adjustable options that fit a wide range of sizes, ensuring a perfect fit for everyone.

6. How do I care for and maintain my Uller garments?

R: We recommend washing the garments according to the instructions on the label, generally with cold water and air drying. Avoid using bleach and ironing the prints directly.

7. Do you offer clothing for all seasons?

R: Yes, we offer a wide range of clothing and accessories designed to be used in all seasons, from light t-shirts and polos for summer to sweatshirts and beanies for winter.

8. Are Uller socks suitable for sports?

R: Absolutely. Our socks are designed with high-quality fabrics that offer breathability, comfort, and durability, making them perfect for a variety of sports and adventure activities.

9. Can I find clothing and accessories from Uller in physical stores?

R: In addition to our online store, Uller has selected distributors. Visit our "Where to Buy" section to find a store near you.

10. How do I know when they release new products or collections?

R: To stay updated on our latest releases and collections, subscribe to our newsletter and follow us on our social media. This way, you will be among the first to know about our news.

11. Do you have eco-friendly or sustainable clothing options?

R: Yes, we are committed to sustainability and offer clothing options made with eco-friendly materials, such as organic cotton, that minimize environmental impact without compromising quality or style.

12. Does Uller clothing offer UV protection?

R: Some of our garments are designed with materials that offer UV protection, ideal for outdoor activities under the sun. Look for specific UV protection information in the product descriptions.

13. How can I find accessories that match my Uller clothing?

R: In our online store, you can explore coordinated collections that include matching clothing and accessories, making it easy to create a complete and stylish look.

14. Do you offer plus sizes in your clothing?

Q: Yes, we offer a range of sizes including plus size options, ensuring that everyone can enjoy our clothing and accessories. Check the available size options on each product.

15. Are Uller caps suitable for intense activities like running or cycling?

R: Absolutely. Our caps are designed to be lightweight, breathable, and comfortable, making them perfect for intense activities, providing sun protection without sacrificing performance.

16. Can I customize any product from Uller?

R: Currently, we do not offer direct customization in our online store. However, many of our products come in a variety of styles and colors, offering many options to find something that suits your personal taste.

17. Are Uller products unisex?

R: Many of our products are designed to be unisex, offering a versatile and comfortable style for both men and women. Check the product descriptions for more details about the fit and style.

18. How can I give a Uller gift to someone?

Q: We offer gift options such as virtual gift cards, which are an excellent way to gift Uller products, allowing the recipient to choose exactly what they want.

19. Is there any special care to maintain the quality of the belts?

R: To keep your belts in the best condition, we recommend avoiding excessive contact with water and cleaning them with a soft, dry cloth. Leather belts may require occasional treatments with specific leather products.

20. What warranty do you offer on your clothing and accessories?

R: All our products are backed by a warranty against manufacturing defects. If you find any problem with your purchase, please contact our customer service for assistance.

Questions and Answers about Uller Sports Sunglasses

1. What makes Uller sports sunglasses unique?

R: The Uller sports sunglasses are specifically designed for athletes and outdoor sports enthusiasts. They stand out for their high quality, durable materials, advanced optical technology, and ergonomic designs that ensure a perfect fit and superior protection during physical activity.

2. Do Uller sunglasses offer UV protection?

R: Yes, all our Uller sports sunglasses offer UV400 protection, shielding your eyes from harmful UVA and UVB rays and ensuring clear and safe vision in bright conditions.

3. Are Uller glasses impact resistant?

R: Yes, our sunglasses are equipped with impact-resistant lenses that meet safety standards, making them ideal for extreme sports and outdoor activities that require additional protection.

4. Are Uller sunglasses suitable for all sports?

R: The Uller sunglasses are versatile and suitable for a wide range of sports, including cycling, running, skiing, and snowboarding, thanks to their lightweight design, secure fit, and exceptional eye protection.

5. Can I change the lenses in the Uller sunglasses?

R: Yes, many models of Uller sunglasses come with interchangeable lenses to adapt to different lighting conditions and personal preferences, making them extremely versatile for all kinds of environments and activities.

6. How should I care for my Uller sunglasses to ensure their durability?

R: To keep your sunglasses in optimal condition, store them in their case when not in use, clean the lenses with a soft cloth to avoid scratches, and avoid leaving them in places where they may be exposed to high temperatures or direct impacts.

7. Are Uller sunglasses comfortable to wear for long periods?

R: Absolutely. We design our sunglasses with comfort in mind, using lightweight materials and adjustable nose pads that ensure a comfortable fit without excessive pressure, even during prolonged use.

8. What color options are available for Uller sunglasses?

R: We offer a wide variety of colors and finishes in our sports sunglasses, from classic blacks and grays to vibrant reds and blues, allowing athletes to choose the style that best suits their personality and needs.

9. Does Uller offer a warranty on its sports sunglasses?

Q: Yes, all our sunglasses come with a limited warranty that covers manufacturing defects. For more details on coverage and warranty procedures, please visit our warranty page on the website.

10. How can I buy Uller sports sunglasses?

R: You can buy our sports sunglasses directly from our online store or through authorized distributors. Visit our website to explore the full collection and find your perfect pair.

11. How do interchangeable lenses work in Uller sunglasses?

R: Interchangeable lenses allow users to adapt their glasses to different lighting conditions and activities. You can simply remove the current lenses and replace them with others in seconds, offering you versatility and functionality for any adventure.

12. What is X-Polar technology in Uller lenses?

R: X-Polar technology offers glare-free vision and enhances contrast and visual clarity in all lighting conditions. This technology is ideal for outdoor sports, where clear and precise vision is essential for performance and safety.

13. Can I use Uller sunglasses if I need prescription lenses?

R: Yes, some models of our sports sunglasses come with an optional optical clip that can be adjusted behind the regular lenses. This allows users who need vision correction to enjoy the benefits of our glasses without compromising their sight.

14. What materials does Uller use for its frames and lenses?

R: We use lightweight and very durable materials for our frames and lenses, such as polycarbonate and TR90, which ensure durability, comfort, and superior protection, even in the most demanding conditions.

15. Do the interchangeable lenses of Uller offer the same UV protection as standard lenses?

R: Yes, all our lenses, including the interchangeable ones, offer UV400 protection to protect your eyes from harmful UVA and UVB rays.

16. Is it easy to change the lenses on Uller sunglasses?

R: Yes, we have designed our glasses so that changing lenses is simple and quick. You can change the lenses in a matter of seconds without the need for tools, allowing you to quickly adapt to changing conditions.

17. Is X-Polar technology available in all Uller lenses?

R: X-Polar technology is available in a selection of our lenses, specially designed to enhance the experience of athletes and outdoor sports enthusiasts who require maximum visual clarity and protection.

18. Are the frames of Uller glasses adjustable?

R: Yes, many of our frames are made with flexible materials and adjustable nose pads, allowing for a customized fit to maximize comfort and ensure the glasses stay in place during physical activity.

19. How can I acquire the optical clip for Uller sunglasses?

R: The optical clip is available for certain models and can be purchased together with your Uller sunglasses or separately. Visit our online store or contact our customer service for more details.

20. Do you offer a warranty on the interchangeable lenses and the optical clip?

Q: Yes, just like our sunglasses, the interchangeable lenses and optical clips come with a limited warranty that covers manufacturing defects. For more information about the warranty coverage, please visit our website or contact us.

Questions and Answers about High-End Uller Sunglasses with X-Polar Lenses

1. What makes Uller high-end sunglasses with X-Polar lenses different from other models?

R: The high-end Uller sunglasses are distinguished by their exclusive use of X-Polar lenses, which offer glare-free vision, enhance contrast, and provide superior clarity. Combined with premium design frames and high-quality materials, these glasses are designed to deliver the best performance and style.

2. For what activities are high-end Uller sunglasses with X-Polar lenses recommended?

R: These glasses are ideal for a wide range of outdoor activities, including skiing, cycling, running, and any sport where visibility and eye protection are critical. Their versatile design also makes them perfect for casual use and fashion.

3. How does X-Polar technology benefit my eyes during outdoor activities?

R: X-Polar technology significantly reduces glare and reflections caused by the sun, water, snow, and other surfaces. This improves depth perception, reduces eye strain, and allows for clearer and more comfortable vision, enhancing your performance and safety.

4. Are Uller sunglasses high-end with water- and dust-resistant X-Polar lenses?

R: Yes, these glasses are designed to withstand extreme conditions, including exposure to water and dust, making them ideal for water sports and outdoor adventures.

5. What type of UV protection do these sunglasses offer?

R: Our high-end Uller sunglasses with X-Polar lenses offer UV400 protection, blocking 100% of harmful UVA and UVB rays to protect your eyes in bright conditions.

6. Can I adjust the frames of the high-end Uller sunglasses for a custom fit?

R: Yes, the frames are designed with flexible and adjustable materials to ensure a comfortable and secure fit for a wide range of head shapes and sizes.

7. Do the high-end Uller sunglasses with X-Polar lenses come with accessories?

R: Yes, these glasses come equipped with several high-quality accessories, including sturdy cases, cleaning cloths, and, in some models, interchangeable lenses and adjustable straps.

8. How should I care for my high-end Uller sunglasses to prolong their lifespan?

R: To keep your glasses in the best condition, clean them regularly with the provided cloth, store them in their case when not in use, and avoid exposing them to high temperatures or chemicals.

9. Where can I buy high-end Uller sunglasses with X-Polar lenses?

R: You can buy these glasses directly from our online store or through authorized distributors. Visit our website to explore the collection and find your perfect model.

10. What warranty do they offer for high-end Uller sunglasses?

Q: We offer a limited warranty that covers manufacturing defects in high-end Uller sunglasses. For more details on the warranty duration and terms, please refer to our warranty policy on the website.